Warranty Exclusions

• Physical Damage: Abnormal shape due to damage, chipping, bending, crushing, deformation, cracking, puncturing, or missing pieces.
• Unauthorized Modifications: Modifications, changes, or repairs performed by anyone other than the company’s authorized service center.
• Natural Disasters: Damage caused by natural disasters such as floods, lightning, fire, earthquakes, or other acts of God.
• Misuse and Accidents: Improper use, storage, or accidental damage.
• Tampering: Modification or alteration of the product’s serial number. Tampering with or removal of the warranty sticker.
• External Connections: Damage resulting from connections with other devices or equipment.
• External Factors: Damage caused by external factors such as fire, lightning, floods, power surges, or extreme temperatures.
• External Component Failure: Damage caused by internal component failure (e.g., circuit board failure) not attributable to a manufacturing defect.

Warranty Termination

• The warranty for this product will be immediately terminated in any of the situations listed under “Warranty Exclusions.

New Product Replacement Period

The company will replace the product within 7 days or 1 month (Depending on the category and type of product) as follows:

• The product has a manufacturing defect
• The product has met the criteria for the warranty
• The product must be in perfect condition, without damage, cracks, or scratches
• The buyer must show the receipt or tax invoice as proof of date of purchase

1-Month Product Replacement Policy

This policy applies to CCTV products and recorders (excluding accessories) purchased on or after June 1, 2017.

Eligibility:

• Product Type: Applies only to predetermined models. Excludes products purchased under stock clearance or with special conditions.
• Condition:
  • The product must be inoperable due to a manufacturing defect.
  • The product must be returned in its original packaging, including all accessories and documentation.
  • The product must be in perfect condition, free from physical damage (e.g., cracks, scratches, dents).
• Proof of Purchase: The buyer must present the original receipt or tax invoice as proof of purchase.

Replacement Period

• Customers may exchange the defective product within one month of the original purchase date.

Exceptions:

This policy does not apply to products that:

• Suffered physical damage: Abnormal shape due to damage, chipping, bending, crushing, deformation, cracking, puncturing, or missing pieces.
• Underwent unauthorized modifications: Modified, changed, or repaired by someone other than the company’s authorized service center.
• Experienced damage from natural disasters: Damaged due to natural disasters such as floods, lightning, fire, earthquakes, or other acts of God.
• Were misused or involved in accidents: Used or stored incorrectly, or involved in an accident.
• Had serial number tampered with: Product’s serial number is modified or changed.
• Had warranty sticker tampered with: Warranty sticker is torn, missing, erased, modified, or covered so that the information cannot be read.
• Suffered damage from external connections: Damaged due to connections with other devices or equipment.
• Suffered damage from external factors: Damaged due to external factors such as fire, lightning, floods, power surges, or extreme temperatures.
• Experienced internal component failure: Damaged by a circuit board or device fire caused by something other than a manufacturing defect.